SERVICE AGREEMENT
Pricing:
All Services Are Priced According To The Current Service Menu On Our Website Unless Specified Otherwise Due To Advertised Discounts, Vehicle Condition, Or Additional Travel Fees. As A Legitimate Business, We Maintain Set Prices To Ensure Sustainable Revenue And Profitability.
Vehicles In Average Condition Will Be Charged The Advertised Price. However, Surcharges May Apply For Excessive Stains, Pet Hair, Debris, Sand, Heavily Soiled Interior Upholstery/Carpets, Muddy Exteriors, Personal Item Removal, And Additional Travel Time.
Mobile Policy:
No Additional Travel Fees Will Be Applied For Locations Within Our Service Area!
Surcharges Will Apply For Extended Travel Outside Of Service Area!
An Additional Fee Of $50 Will Be Applied Locations Outside Of Our Service Area That Require Travel Beyond 25 Miles Or 45 Minutes From HQ.
We Generally Do Not Travel Beyond 45 Miles For Any Services Totaling Less Than $500. In Case, Where We Do Travel Beyond 45 Miles Travel Fees Will Be Quoted And Required In Addition To The Deposit Upon Booking, To Secure An Appointment.
Service Areas Includes Potomac, Bethesda, Rockville, Germantown, Gaithersburg, Chevy Chase, Clarksburg, Olney, Silver Spring And Some Surrounding Areas Such As Northwest D.C. & Mclean Virginia.
Deposit Policy:
A Non-Refundable Deposit Of At Least $15 Is Required To Schedule An Appointment, And This Amount Will Be Deducted From The Final Total Upon Service Completion.
Once You Book An Appointment With Us, It Means We Have Reserved Dedicated Time In Our Schedule For You. Unfortunately, We Require Deposits To Prevent Last-Minute No-Shows, Cancellations, Or Reschedules, Which Can Disrupt Efficient Scheduling, Revenue, And Productivity For A Small Business Like Ours. Deposits Demonstrate Your Commitment To Working With Us, And We Appreciate Your Understanding As We Provide Our Quality Services.
All Confirmed Vehicles Must Be Present And Accessible Upon Our Arrival At The Appointment. Extensive Detailing Will Wait For A Maximum Of 15 Minutes After Arrival Before Canceling The Appointment, Resulting In Forfeiture Of The Deposit. If You Need To Cancel Or Reschedule Within 24 Hours Of Your Appointment, A New Deposit Must Be Made For The New Appointment. Deposits Are Non-Refundable If We Arrive And Cannot Complete The Service Due To Reasons Such As Refusal Of Service Or Price Disagreement.
Service Completion Time/No-Rush Policy:
Detailing Typically Takes Anywhere From 2 To 6+ Hours As A Mere Estimate, Depending On The Services Requested, The Size Of The Vehicle, And Its Current Condition.
Dirty, Heavily Soiled, Neglected, Or Oversized Vehicles, Such As Full-Sized Suvs And Vans With 3 Rows Of Seating, Typically Require An Additional Hour Or More On Top Of The Estimated Package Time.
We Prioritize Quality Over Speed; Any Requests To Rush Or Expedite The Service To Accommodate Customer Time Constraints May Lead To Appointment Cancellation Or Rescheduling, Requiring A New Deposit.
When Booking Please Plan Your Schedule Accordingly Or Reschedule Atleast 24 Hours In Advance If Any Time Constraints Are Anticipated.
Appointment Confirmation:
You May Receive A Text Or Call Either The Day Of Appointment, 30 Minutes To An Hour Before The Appointment Start Time. Please Acknowledge Our Texts Or Calls To Confirm The Appointment And Prevent Cancellation.
While We Strive To Start Most Appointments On Time, Please Note That Appointment Times Are Approximate Due To Factors Beyond Our Control, Such As Weather, Traffic, And The Condition Of The Vehicle Serviced Prior To Yours.
Weather:
Weather Conditions Play A Crucial Role In Determining The Feasibility Of Our Mobile Services. In The Event Of Unfavorable Weather, We Offer The Option To Reschedule Your Appointment Based On Availability, Without Requiring An Additional Deposit. If We Are Unable To Accommodate Your Preferred Reschedule Time, We Will Make An Exception And Refund Your Deposit To The Original Payment Method Or Provide A Credit/Discount For Future Services. However, If You Have An Enclosed Garage With Sufficient Space, We Can Still Offer Interior Detailing Services In The Event Of Bad Weather. For Exterior Services, We Generally Avoid Working In Temperatures Below 35°f To Ensure The Safety Of Our Detailers And Prevent Freezing Water Issues. In Certain Cases, Alternative Cleaning Methods Like Steam Or Rinse-Less Techniques May Be Employed Based On The Vehicle's Condition And Our Professional Discretion. Additionally, On Excessively Hot Days, We Perform Work In Intervals With Breaks To Prevent Exhaustion, Health Issues, And Heat-Related Illnesses Among Our Detailers. The National Weather Service Issues Heat Advisories When The Heat Index Exceeds 95°f And Excessive Heat Warnings When It Surpasses 105°f. In Such Conditions, Service May Be Canceled To Prioritize The Health And Safety Of Our Workers.
Payment:
Payment must be made upon completion of the service, without exceptions. We accept cash, major debit/credit cards, and Zelle. A 3% processing fee will be added to all digital transactions. Upon request, we can furnish an invoice or receipt after payment. All transactions are deemed final. Failure to make payment will lead to legal action being initiated against the client, with all legal fees to be covered by the client.
Service Location:
Please Ensure That There Is Sufficient Space Available At The Service Location. The Detail Van/Truck Requires Additional Space Within 10-15 Feet Of The Vehicle Being Serviced. We Exclusively Work On Customer-Owned Private Property Or On Streets Directly In Front Of The Property, As Long As It Does Not Disrupt The Flow Of Passing Traffic. If The Detail Location Is Within An Apartment Complex Or Commercial Lot, Please Obtain Approval From The Property Owner Or Leasing Office Before Scheduling A Detailing Appointment.
Access To Water and power:
Access to water and power is required if by any chance you don’t have access to water or power contact us at (916) 477-0312 and we will do everything to come up with a solution.
Removal of trash and personal item
Valuable Items: We kindly ask that you remove any valuable or personal belongings from the vehicle before service. We are not responsible for lost or misplaced valuables.
Item Collection & Bagging: All remaining items inside the vehicle will be collected and placed in designated bags. We will inform you once this process is complete.
Trash Disposal: Any items that appear to be trash will be placed in a separate trash bag. Before we leave, you will have the opportunity to review the collected items and confirm if anything has been mistakenly classified as trash.
Final Review: Before we complete the service, please check that all necessary items are accounted for. If you believe anything is missing, let us know immediately.